Refund policy

Sauna Avenue Return & Refund Policy

30-Day Return Policy

We offer a 30-day return window from the date of delivery. To be eligible for a return, your sauna must be unused, unassembled, and in its original packaging with all included accessories and documentation. Proof of purchase is required.

Return Process & Freight Restocking Fees

Because saunas are high-ticket items delivered via specialized freight carriers, returns are subject to the following conditions:

  • Restocking Fee: All approved customer returns incur a 20% restocking fee.

  • Return Freight: The customer is responsible for all return freight shipping charges, which will be deducted from the final refund amount.

  • Return Authorization Required: Do not send items back to our corporate business address. To start a return, contact us at support@saunaavenue.com. Once approved, we will provide an RMA (Return Merchandise Authorization) number and instructions for freight pickup and designated warehouse delivery. Items returned without prior authorization cannot be accepted.

Delivery Inspection & Freight Damage (Critical)

All sauna shipments require an adult signature upon delivery. You must inspect the pallet, crates, and packaging thoroughly before signing the Bill of Lading (BOL) with the driver:

  • If you observe severe exterior damage, note "Refused Due to Damage" on the receipt, refuse the shipment, and notify us immediately.

  • If you observe moderate box damage, note "Damaged Upon Arrival" on the delivery receipt before signing.

  • Take photos of the packaging and product and contact support@saunaavenue.com within 48 hours of delivery. We will promptly coordinate replacement parts or a unit exchange with the manufacturer.

Manufacturer Warranty & Assembled Units

Once a sauna has been assembled or used, it is no longer eligible for a standard return. Any operational issues, defects, or replacement parts are fully covered under the manufacturer’s warranty.

Non-Returnable Items

We cannot accept returns on custom-built saunas, commercial installations, gift cards, or clearance items.

Refunds

Once your return is delivered to the designated manufacturer facility and inspected, we will notify you of the approval status. If approved, your refund (minus applicable freight and restocking fees) will be processed to your original payment method within 10 business days. For questions regarding an ongoing return, email support@saunaavenue.com.